We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org to get our return address information. For the product that needs to be customized, you can not return the goods as it was made only for you. The replacement will be in the same value or higher quality.
For product replacement, you can return it for up to 7 days from the date you purchased it in new, unworn and unaltered condition with full box option, and use the service that you can ensure and track it.
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
Once goods have been dispatched, we are not held responsible for any loss or damage caused by the courier company. We always ensure items are carefully packed and protected.
If the buyer refuses to receive the goods, only 50% of the transaction will be refunded.
Only regular priced items may be exchanged, unfortunately, sale items cannot.
IMPORTANT NOTICE FOR NON-US CUSTOMERS:
Custom fees are not included in your purchase, the amount of import tax may vary according to the laws of each country.